Hello, is this Tech support?

[Liliya]

Customer: “Hello, is this Tech support?”

Me: “Absolutely, is there an issue I can help you with?”

Customer: “Yeah I want you to take over my computer and tell me what’s wrong with it. It’s all crazy.”

Me: (Thinking about how “all crazy” actually constitutes as a good description of a problem in most cases) “Okay ma’am well I assume you’ve had us remote control your machine again, so go ahead and open the program for me and I’ll try to connect. What’s the IP address?”

Customer: “No, you can’t have my IP.”

Me: “Well it’s impossible to help you without it. Don’t worry, I’m not going to do something to your machine.”

Customer: “No, you don’t understand. My ISP or whatever stopped giving me internet so I need you to do it some other way.”

Me: “Ma’am, without internet I can’t just .. beam into your computer.”

Customer: “Man, those guys control EVERYTHING!!”

*click*

[flick]

Lol!!

[d3niss3]

some people are just too stupid! lol

[zumojuice]

those kind of calls must make you day...

[flick]

i've been working in tech support for 3 years and yes they do make your day :D

[Diablos]

I am not tech support yet I have to do it in my office :( Most of the time its ok but....well...I am sure you know.

[Reemo]

Tech Support: "I need you to right-click on the Open Desktop."
Customer: "Ok."
Tech Support: "Did you get a pop-up menu?"
Customer: "No."
Tech Support: "Ok. Right click again. Do you see a pop-up menu?"
Customer: "No."
Tech Support: "Ok, sir. Can you tell me what you have done up until this point?"
Customer: "Sure, you told me to write 'click' and I wrote 'click'." (At this point I had to put the caller on hold to tell the rest of the tech support staff what had happened. I couldn't, however, stop from giggling when I got back to the call.)
Tech Support: "Ok, did you type 'click' with the keyboard?"
Customer: "I have done something dumb, right?"

[flick]

hahaha!
this reminds me of one time when i was talking a lady through how to set up her dial-up connection, when i gave her the dial up number she pressed the numbers on her telephone. my word, keeping my composure for that one was tough!