Sorry Tommy, I realise I didn't answer your specifics - followed someone else's lead about who/where do you host. Specific answers:
How do you get your client's website on the web?
- If hosted with us, we put the site files on our servers, and provide a hosting panel for our client to set up email etc.
- If not hosted with us, we require full payment then place the files in a download area.
- We provide 15 mins free technical support to 3rd party hosts, then charge if they need more help. Because our systems create sites for Microsoft hosting environment, technical support is rarely an issue.
Do you let them sign up for their own domain name and hosting provider?
- Yes, we expect our clients to set up the domain themselves, and point it to our nameservers.
- Yes, we allow hosting with another provider, but our pricing structure does encourage most to host with us.
Do you set it all up for them?
- The website yes; the email no
What's your favorite hosting provider and why?
- Ourselves, naturally!
What do you look for in a hosting package?
- We're obviously not buying hosting packages, but more generally what I'm looking for from our investment in hosting is to know that when I go on holiday I won't get calls on the beach to tell me we have servers down and angry clients. For me, the priorities in hosting should always be reliability first, service second, price third, and that's what I'd recommend to anyone.
You can get dirt cheap hosting, mark it up and make a reasonable margin. And the loss of time and client goodwill and repeat business if the hosting is unreliable will blow your profits to pieces.
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